Complaints Book

In accordance with the Peruvian Consumer Protection Code (Law No. 29571), this business keeps a Complaints Book available to you.

Provider: [Company name] · Tax ID (RUC): [number] · Address: [address]

1. Claimant consumer details Full name ID document (DNI / CE) Address Phone Email Parent or guardian (if a minor)

2. Product or service contracted Service Product Amount claimed (S/) Description

3. Claim details and consumer request Claim: dissatisfaction with the service Complaint: dissatisfaction with customer service Details Request

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with INDECOPI. The provider must respond within no more than fifteen (15) business days.